Senior IT Officer

Midas Soft consists of a finance department and entertainment department.      Midas-Finance specializes in providing a high-speed, automated, and seamlessly integrated financial super-platform designed for maximum efficiency in B2B transactions. Midas-Entertainment focuses on developing entertainment and gaming software for enterprise firms in the international market.      We are seeking candidates who are driven and determined. If you aspire to be the best software developer or software tester, we are looking for you. 

Description

• Infrastructure Management : Ensure reliable performance of network and server systems. Manage LANs, WANs, VPNs, and server infrastructure, including backups.
• Technical Support : Address hardware/software issues, troubleshoot network problems, and respond to help desk tickets efficiently.
• Documentation & Training : Maintain IT documentation and provide staff training on IT policies and best practices.
• Cross-Functional Support : Collaborate on IT projects, provide on-call support, and suggest innovative solutions.
• Security & Compliance : Implement cybersecurity measures and conduct security assessments.
• Vendor Management : Manage IT vendors, negotiate contracts, and align affiliate companies with IT standards.

Qualification

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• Proven experience (minimum 3 years) in managing infrastructure, network systems, supporting enterprise users, expert in (Windows OS/Mac OS).
• Proficient in troubleshooting network and Strong troubleshooting skills and experience providing technical support to end-users.
• Experience with virtualization (e.g., VMware) and cloud platforms (e.g., MS O365).
• Knowledge of network infrastructure (TCP/IP, DHCP, VLAN) and troubleshooting.
• Skilled in management (Windows OS/Mac OS), user account management, and implementing security measures.
• Experience in cybersecurity, conducting security audits, and implementing preventive measures.
• Capable of delivering user training and creating IT documentation.
• Excellent problem-solving skills and the ability to thrive in high-pressure environments.
• Strong communication to interact with various stakeholders including management, end-users, and external vendors.
• Flexibility to work overtime, participate in on-call rotations, and respond to emergencies as needed.
• Good command of English and the ability to effectively communicate technical concepts to non-technical users and conduct user training sessions as project requirements dictate.