Technical Customer Services Support (Contract 1 Year)

PRIMO is Thailand leading startup in omnichannel marketing technology. We are a funded fast growing software startup and we need your help to expand rapidly. We are looking for multiple software Product Owner / Product Manager join our dynamic multi-discipline agile team and help us deliver the latest software platform

Description

• Support Tier1 to resolve incident/issues and perform customer engagements.
• Prepare reports and gather information as required.
• Coordinate with Engineer Team and Account Management to resolve customer incident/issues.
• Support during off-business hours and weekend on rotation shift and provide on-call.
• Create manual and other document as required.
• Internal IT operations (Software, Hardware)

Qualification

• High Vocational Certificate or Bachelor Degree in Information Technology, Computer Sciences or related fields.
• At least minimum 1-2 years of experiences in IT customer services, Software customer services, IT or Software Technical support both on-call and on-sites.
• Must be fluent in Thai language
• Experience from IT company or Software company would be prefer.
• Having service-minded, troubleshoot and communication skill.
• Able to work on off-business hours, rotation shift and weekend.
• Working 5 days per week (working on weekend or public holidays depend on schedule)