#97 - Mastering Customer Journey to Bind Teams Together (UX Design)

วันที่ 8 สิงหาคม 2560 (17.00น. – 22.00น.)

สถานที่ Launchpad Co., Ltd บางรัก

 

"What are we building? And why?"

"I need this info! Where do I get it?"

"I've got a lot of user research, what's next?"

Chances are you will hear these words from your team many times in any project.

Is your team making wasteful decisions because they didn't have a common understanding - especially across different roles? Is your team slowing down because the knowledge and decisions are owned by just a few key people? And what if some of these key people who own the knowledge take a vacation when you most need them?

In this talk you will learn how convert all the great user insights you gathered and discovered into easy and actionable items that your team can use to move your project forward.

You will learn to:

- Externalise knowledge from your team
- Consolidate and align vision
- Create a core onboarding journey
- Make better user of empathy
- Understand "as-is" state and how to drive to an ideal "to-be" state

 

BIOS

PETE CHEMSRIPONG
UX @ ThoughtWorks

Pete is a Senior User Experience Designer at ThoughtWorks Sydney with the focus on integrating UX into an Agile team. Previous experience includes print designer, illustrator and running a web design agency. Pete is now running around ASEAN talking about UX to anyone who will listen! Don't forget to also come join the Thailand UX Meetup - Pete helps to organise them!

 

SUWITCHA SUGTHANA
UX @ ThoughtWorks

Being a technologist at heart, Pondd makes cool and creative mobile apps. His design passion is based on slick user experience with refreshing and creative ideas. You may already know him from the popular Thai Tech Youtube Channel, GuCode!

 

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AGENDA:

7:00 pm - Networking

7:20 pm - Talk starts:

- Introduction
- Current landscape: User Journey
- Current landscape: Story mapping
- Case studies in apply thinking
- Demo on stage with different levels: Persona / Goal / Domain / Pain Points / As-is / To-be / and UI.

8:20 pm - Q&A

8:30 pm - Final Words & Networking

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WHERE?

Launchpad Co-working Space (Sethiwan Tower)
139 Pan Road, Sethiwan Tower, 
Silom, Bangrak, Bangkok 10500, Thailand

https://goo.gl/maps/agSnbCLpfEJ2

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